At Virgin Media, we offer a range of broadband speeds and packages, from our M125 fibre broadband, to our fastest Gig1 Fibre broadband, which provides average download speeds of 1,130Mbps (the most widely available gigabit broadband in the UK). All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. Pay your Virgin Media bill on the phone. Pretty cool, right? When will. According to Ofcom, the average broadband speed of a home in the UK was 69. 99 a month Your package from 24/02/2023: £123. It usually takes from 30 minutes to 2 hours for an engineer to set up your services, depending on your home. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. 4Mbps), based on UK Home Broadband Performance Report , measurement period March 2023. Check which Hub you’ve got and then pick the test you need. Internet access and registration required. Virgin Media's ultrafast broadband packages combine high-speed. See how we scored Best in test. 37 in additional expenses and goodwill, on top of the refund of your monthly. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Step 2: Get connected. If you think something might be wrong with our network or your kit, the first thing to do is to tap 'Status' in the app and check the network status. Landline packages. Choose. Excludes broadband faults and broadband network outages. Customer score. Registered in England with number 02591237. These phone numbers work for people in the UK only. Contact centres are also affected, it said in a statement on Twitter. Compare all broadband deals. For a one-time fee, Virgin Media broadband subscribers can receive a Stream box, which operates like a set-top box with easy self set-up. 50 a month if you receive Universal Credit, Pension Credit, Income Support, Income-based Jobseeker’s Allowance or Income-based. When you take your chosen Broadband, TV, and/or Phone services from us (including where those services may be bundled with a Virgin Mobile SIM) for a minimum period, you agree to continue those services at your current address for that minimum period. Mon - Fri 9am to 6pm. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media has roughly 3. Offers available to new broadband and new TV customers only. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Your engineer will arrive at your chosen time on your chosen day. £8 a month add-on or at no extra cost. 31 Dec. Whether you want a 100MBit/s plus service from Virgin Media or a cheaper option from EE or BT Broadband, you’ll find all of the latest offers at hotukdeals. Available with M50 broadband or faster. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. 2. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. TV 360 and home phone not currently available in 2022/23 network expansion areas. We understand that having internet problems can be really frustrating, that’s why we’ve provided you with some broadband help and support so you can get all the information you need. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you decide to end part or all of your services with Virgin Media during a minimum. Claim rebates for completed homes (optional) Broadband, TV and phone deals Broadband, TV, phone and SIM deals Black Friday broadband deals Broadband no upfront cost. Manage order or appointment. Just remember, there could be a £35 set up fee and a £45 rolling contract fee on all our internet with rolling contract bundles. Excludes broadband faults and broadband network outages. Your account. 1 technology, is designed to power the next-generation of connected devices – including modern. Then just connect your various devices to the dongle. At least 30Mbps download speeds in every room or £100 one-off credit. Today, it owns and operates its own fibre optic cable network, enabling Virgin Media to deliver superfast broadband to many areas in the UK. The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. If you are moving abroad, we will have to cancel your Virgin Media subscription in Ireland. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. It has five different widely available speed options, with average speeds of 54Mbps, 132Mbps, 264Mbps, 362Mbps and 516Mbps. 16+. EE vs Virgin Media: average broadband speeds. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. To progress with your broadband switch from Plusnet to Virgin Media, go to Virgin Media’s website to order your new Virgin Media broadband service. Available with M50 broadband or faster. You might also need to change it if your current package isn’t available at your new address. 25 a month. Virgin media broadband deal with TNT sports add on for £10pm £50 bill credit 10% stream credit back on every subscription Use this link to direct you to the specific plan. The most affordable plan offers internet at 132Mbps, while the most advanced offers 1130Mbps along with 230+ channels and other perks. If you have both Virgin Media broadband and TV in a bundle, it's double trouble. Change or cancel your package. This promotion means you won’t pay the usual setup fee of £35. Broadband. Excludes Essential broadband customers from 10 November 2022. Exclusive student broadband deals with an '. Sign in to My Virgin Media a. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedThis promotion means you won’t pay the usual setup fee of £35. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. £8p/m extra or included with Gig1 or Volt. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. 99 a month for two years. Get average download speeds of 362Mbps with our M350 fibre broadband. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. If you aren't the account holder, you can just click this link: Check Service Status. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. “ Virgin Media's service experience has been deeply unsatisfactory. Automatic compensation under Ofcom rules is £9. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. Customers must have Virgin Media Broadband at all times to avail of Loaded TV. We're here to help get to the bottom of any broadband issues, and get your connection fixed and working as it should. £0. 1. Enter your postcode to see if you can get our services. Make sure you have your Account number and Area reference number to hand. Did you know? Did you know, 95% of our customers find the solution to their problem using the help and support pages. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. Join Virgin Media online today from just £26. 2Gb Broadband : Minimum period of 24 months applies. Booking an engineer is easy with Virgin Media. All our offices and call centres are working to Covid secure guidelines. If your broadband or landline service stops working, you will simply have to. It blamed a “technical glitch” and has offered £90 for the. Email. Virgin Media has a rating of 1. TiVo. The company is part of Liberty Global, which is the largest converged video. It could even happen that both internet and. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. £62 a month for 24 months. deal anytime. Changes to Virgin Media prices 2023. You just need to give Virgin Media 30 days’ notice that you want to leave. 12 month contract. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Voom Gig1 fibre broadband is seriously quick. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedVirgin Media Broadband review: M50, M125, M250, and M350 fibre broadband. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Available with M50 broadband or faster. Active O₂ customers and Virgin Media broadband customers only. VirginMedia. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. So, a 50 minute broadband, TV and phone. You can also end your contract by writing a letter and. The new Stream box will connect wirelessly to the internet. Ultrafast is an internet speed between 100. You’ll know it’s ready when the white power light at the front of the Hub is on. Virgin Media broadband isn’t as widely available as other major UK broadband providers, but you can use our Broadband Unbundled tool to see if you can get it. Virgin Media engineer installation. . Report the fraudulent caller. 3. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You can call our Customer Service team on 150 from your Virgin Media phone or mobile, or 0345 454 1111* from any other phone. If you cancel your service during your minimum term an early disconnection fee will apply. Up to 3 WiFi Pods if needed. Overview. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. Broadband deals . Excludes Essential broadband customers from 10 November 2022. ie. Sky Sports HD, Sky Cinema Ultra HD, BT Sport Ultimate, Virgin TV Ultra HD in diamond-clear Ultra HD; Enjoy Ultra HD through Prime Video and Netflix (if you subscribe) Watch and stream on all your screens with Virgin TV 360; Sky Cinema Ultra HD will only be available if you have our Sky Cinema Collection in your bundle. This means you can enjoy our superfast broadband speed with an average download of 1,130Mbps, without being connected to a landline. Once raised, you can view and manage complaints via our online tracker service in your My Virgin Media account 👉 Virgin Media makes managing your account easier with all your information in one place. Our broadband and phone. If you have a Virgin Mobile handset or SIM card, see our guide on how to cancel your Virgin Mobile service. It’s also worth mentioning that Virgin Media offers the fastest widely available fibre optic package in the UK, with average download speeds of an eye-popping 516Mbps. Check your service. Virgin Media pricing. The Voom plans start from £33 per month (exc VAT) and include a business. Visit BT Broadband » ↑ Comparison table. 25 a month. Virgin Fibre Areas only. For Virgin Media referrals (broadband, TV, landline services) you'll get £50 cashback. Virgin Media Quickstart set up. For more information, select the type of broadband service you're planning to switch to on Virgin Media: Broadband Plans. Nobody welcomes a price increase, and we get that. It's such a useful link that it's on every page of the Community! 2. If you’ve got a quick question, you can use our Virtual Assistant service. Virgin Media services are only available in eligible Virgin Media network areas. com Today we offer four multi award-winning services - fibre broadband, TV, mobile and home phone. The company has been a subsidiary of Liberty Global plc,. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. Find the best deal for you with average speeds of up to 1130Mbps. Compare our best 350Mb broadband deals and packages in 2022. You can either sign in to your My Virgin Media app and run a check from there, or you can head to our service status page and search using your postcode and the account holders’ last name. speed; Virgin Media M125:. Email. Typical cost is from £26. Broadband only deals Broadband, TV and phone deals Broadband, TV, phone. 12 month or 30-day rolling contracts. Reviewers complaining about Virgin Media most frequently mention customer service problems. At least 30Mbps download speeds in every room or £100 one-off credit. Alongside double mobile data and roaming in 75 countries, new and existing customers who take a Virgin Media broadband service and an eligible O2 Pay Monthly plan will receive a. TV packages. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. Moving home with Virgin Media. Discover more about Virgin Media O2 . Gig1 Fibre Broadband (average download speed 1130Mbps). Packages; Broadband and TV; View Broadband deals; Upgrade your existing package; TV. Find out more Has this. Virgin Media - 1130Mbps, BT - 900Mbps, Vodafone - 910Mbps, TalkTalk - 944Mbps, Sky - 900Mbps, Plusnet - 500Mbps. It’s official! Virgin Media broadband comes with 99. I moved to Virgin because of its reputation with broadband speeds etc, been with EE for many years. Reliable connection. Terms and Conditions – PAYG Mobile. Search Search. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. Virgin Media provides. Access your bills, diagnose faults and manage your package. TV. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. All of the products on this page are subject to survey, network capacity and a credit check. Find out when Virgin Media broadband will be rolling out in your area - if it’s not already available. From any other phone: 0345 454 1111. Compare all broadband deals. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. TV 360 and home phone not currently available in 2022/23 network expansion areas. ie provides answers to all your broadband, TV and Home Phone questions here. ie. Its headquarters are at Green Park in Reading, England. Virgin Media M50: 54Mbps avg. These prices are for new customers only. With 47 million UK connections across broadband, mobile, TV and home phone, Virgin Media O2 will bring together next-generation gigabit broadband and 5G services. Business broadband. Virgin Media – 150 from our home phone or mobile, 0345 454 1111* on any (* call costs vary) from 8am: to 9pm Monday to Friday, to 8pm Saturday, to 6pm Sunday. 5 out of 5. Free Virgin Media Hub 5 Wi-Fi router. What could delay your broadband installation? There are several commons reasons for experiencing a delay to your internet installation:Speed test analysis of BT Broadband shows a worse speed range than Virgin Media Broadband, ranking 55th nationally among 96 providers in the UK. Here's a full list of all the channels included in Virgin Media TV and broadband packages. QuickStart, set up and connections. Flexible call plans to stay connected with your loved ones. Broadband is a high-speed internet connection that carries data to your digital devices so you can browse, shop, stream and game online. 2023-09-10 13:33:08. Virgin Media say its customer care team may contact customers after they’ve cancelled to try and ‘address the reasons why they’re leaving’ and once again, try and offer a ‘new package that best meets their needs. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). Virgin Media lists the following options for cancelling your contract: Phone: Call 150 from your Virgin Media home phone or 0345 454 1111 from any other phone. Virgin Media pricing. Cable. It's so easy and we've even written the letter to get you started. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. Broadband. Contact centres are also affected, it said in a statement on Twitter. A representative will be available to assist you and address any issues you may be facing. TV box - 15 mins. The best way to contact Virgin Media to cancel is over the phone. We do offer broadband and phone packages should you wish, or view our landline deals for more information. See also. co. Virgin Media services are only available in eligible Virgin Media network areas. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. About Virgin Media; Careers; Advertise with us; AccessibilityYou can purchase a mobile internet dongle from a number of UK networks. Virgin Media Price Guides. From any other phone: 0345 454 1111. If you’re unhappy and make a complaint, please let us try to put this right, so you’re completely satisfied, in 8 weeks or sooner. Business broadband. Virgin Media offers only superfast and ultrafast broadband. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Apps and extras. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). Virgin Media services are only available in eligible Virgin Media network areas. Your My Virgin Media account gives you the access you need to manage your products, pay your bills and get support, making things so much simpler!. A master socket is the main socket for the phone line in your home, not an extension socket. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. PO Box 4014. This was below the UK average of 83% across all broadband providers. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. We’ve got the speed you need. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. average UK speed*. From gripping drama, top-flight comedy and channels for the kids, to every BT Sport channel and a selection of Sky Sports, you can tune in and chill out. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Set up a guest network. An outage on Virgin Media’s broadband services can leave many people disconnected. Choose your package. If not, then you can start looking at the next avenue, your local WiFi connection. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. for 9 months then. Online chat: You should see the option to start a chat on Virgin Media's website. 0333 210 1135. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. The best times to game online or make big downloads, for example, would be when connection is fastest. User reports indicate no current problems at Virgin Media. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA . Real. It’s ultrafast, and with Virgin Media our M500 broadband package boasts average download speeds of 516Mbps and average upload speeds of 52Mbps – faster than the UK’s average home broadband service (63Mbps). If you want to become a BB only user with a speed up to 75 Mbps, then cast your net wider and search out all alternative options to VM for BB only. Mobile broadband; Virgin Mobile deals; Refer a friend; How to upgrade; Trade in your phone; Business mobile; SIM Only. See the cheapest plans, prices and TV bundles from this popular internet provider. However, as providers have been found to have missed the deadline to introduce these new rules, you may wish to contact Virgin Media to confirm you are leaving,. This information is updated every 15 minutes, so you're always in the know. Mon-Sat 9am-5pm. 2million internet, call, TV or mobile customers in the UK. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. When you place your order, we'll let you know. With Voom Gig1, you get download speeds right the way up to 1000Mbps and upload speeds up to 100Mbps. Mega Volt bundle treats you to an O2 sim and Netflix Standard on top of your new TV, broadband and phone services. Its Gigabit fibre broadband can deliver an average download speed of 1,130 Mbps, which is the fastest in the UK. Mon - Fri 9am to 6pm Billing and Sales. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media help and support. 83 per day if we don’t install your services on the promised day until installation’s completed. If you think you’ve used the incorrect bank account details when paying via bank transfer. Virgin TV 360. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. If you are able to transfer your Virgin Media service to your new residence, there is a £20 movers fee charged by Virgin Media to transfer your services to your new address. Stream plugs into any TV and seamlessly combines live TV, on-demand apps, popular streaming subscriptions and must-watch movies all in. Virgin Media’s Essential broadband has a speed of 15Mbps and a fixed price of £15 per month. Despite their promises, the quality of service provided is subpar, making it a challenge for customers to receive the value they expect. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Landline packages. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. How long will the QuickStart installation take me? WiFi Hub - 30 mins. * WiFi hotspots. Virgin Media services are only available in eligible Virgin Media network areas. Take Virgin Media for example. These prices are for new customers only. If you are an existing Virgin Media customer looking for help and advice with your service, or if you want to upgrade your existing package, you can call Virgin Media's customer service number on 0345 454 1111 or 150 from a Virgin Media phone line. Excludes broadband faults and broadband network outages. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. O2 have a team dedicated. Dynamic Page Builder | Virgin MediaThe UK's broadband could soon get a much-needed speed boost courtesy of Virgin Media. Empowers digital innovation for education in thousands of schools. Broadband & sim deals. Virgin Media package. Virgin Media plc is a British company which provides fixed and mobile telephone, television and broadband internet services to businesses and consumers in the United Kingdom. Enter your postcode to explore our latest deals. Up to 3 WiFi Pods if needed. At least 30Mbps download speeds in every room or £100 one-off credit. Within that letter or email, we’ll also include information about any other changes we’re. In some cases, it might be possible to cancel your Virgin Media service without paying an early cancellation fee. Virgin Fibre Areas only. That means you can stream, game, browse and keep your smart speakers connected without worry of fair. Public Sector Queries. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media has roughly 3. Stream from Virgin Media. Terms and Conditions – Classic contracts – not available to customers entering into new contracts with us from 5 July 2022. Simply register up to five of your devices with this free streaming service and you can watch Virgin TV on two devices at the same time, wherever there’s WiFi or mobile internet connection in the UK. Reviewers complaining about Virgin Media most frequently mention customer service problems. Find out about charges that you may incur as a Virgin Media customer outside of the standard subscription to your package/services. Make a payment. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. All TV packages include Sky Q, Sky's revolutionary set-top box. )To make your experience smoother and easier, our Virgin Mobile app and Virgin Media app and have joined forces to become the all-in-one My Virgin Media app. for 3 months then £39. Speed, usage, customer support and more are just as important when it comes to choosing a broadband provider that’s right for you. If you have any queries or comments about this privacy notice, please write to Data. Simply return to the browser you sent the message in to check and respond. Full Fibre: Yes. Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. ’. The check will show if there are Virgin Media faults in your area, under each of the three services; broadband, TV and phone. 1 service and now it also has a XGS-PON footprint it is really no surprise that the operator who for a long time has used the fastest major broadband provider tagline. Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. 4Mbps in March 2023. Access your bills, diagnose faults and manage your package. Virgin Media O2 launched its first ever joint product, Volt, in October 2021, which offers exclusive benefits when your household is with both Virgin Media and O2. You might also need to change it if your current package isn’t available at your new address. Sign in or register Introducing the My Virgin Media app It's easy to find the help you need for your broadband, home phone and mobile account on the go. Most standard broadband deals get you average speeds in the region of 10. Working hard to help connect the nation, shop our offers and order online. New customers can get up. It’s easy to switch your TV and landline services too. It’ll check for connection issues affecting your broadband status, problems with Virgin Media TV performance, or show if the landline’s not working in your area. What. £8p/m extra or included with Gig1 or Volt. 2Gb Broadband + Loaded TV. It has not so far given any. compare you'll find great broadband packages from. Go to Account settings, then Account details b. In general, 10Mbps per person is a minimum benchmark, 20-30Mbps is better, 50Mbps is best, and. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media mega volt bundle: Was £85 per month, now £70 per month, Virginmedia. Make a payment using our dedicated automated payment service on 0800 064 3777 *. Cancelling Virgin Media broadband over the phone. Access your bills, diagnose faults and manage your package. Billing and payments. Discover the best and worst broadband providers in the UK with our expert reviews. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. 16x faster: Virgin Media Gig1 Fibre Broadband (avg 1,130Mbps) vs UK average speed 8-10pm (69.